Infrastructure & Support
The technology behind your business
Your business depends on technology working every day.
Communication systems, networks, servers, cloud platforms, endpoints, applications and security all need to work together.
DID BPO Solution provides infrastructure and support services designed to help businesses maintain reliable technology environments while giving their teams access to the technical expertise they need.
From telecommunications infrastructure and VoIP environments to technical support, monitoring, connectivity and operational assistance, we help businesses build and maintain technology that supports growth.
Business Infrastructure
Build the foundation your business depends on
Modern organisations rely on interconnected systems.
Your telecommunications platform may connect to your PBX. Your PBX may connect to your CRM. Your agents may work remotely. Your applications may operate in the cloud.
When these systems are designed independently, problems can quickly become difficult to diagnose.
We take a connected approach to infrastructure.
Our services can cover areas such as:
Business communications infrastructure
VoIP environments
SIP connectivity
Network infrastructure
Cloud systems
Server environments
User and endpoint support
Connectivity
System monitoring
Technical troubleshooting
Infrastructure planning
Technology integration
VoIP Infrastructure
Reliable voice starts with reliable infrastructure
VoIP systems are only as effective as the infrastructure supporting them.
We can assist businesses with the design, deployment, configuration and ongoing support of VoIP environments.
Potential areas include:
DID Numbers
Provision business numbers and connect them to the appropriate communication environment.
SIP Trunking
Connect your PBX or VoIP platform to telecommunications infrastructure.
Contact Centre Connectivity
Support voice connectivity for agent and contact-centre environments.
PBX Connectivity
Connect your business telephone environment with external voice services.
Call Routing
Create routing structures for departments, teams, campaigns and customer service operations.
Number Porting
Assist with migration of eligible existing numbers.
Voice Capacity
Plan capacity around expected call volumes and operational requirements.
Network Infrastructure
Keep your systems connected
Communication and business applications depend on stable network connectivity.
Our infrastructure support can include assistance with:
Network planning
Connectivity
Routers
Switching
Wireless environments
Internet connectivity
Network troubleshooting
Remote connectivity
Site-to-site connectivity
Performance monitoring
Network documentation
The exact scope of managed network services can be tailored around your environment.
Cloud Infrastructure
Modern infrastructure for modern businesses
Cloud technology allows organisations to deploy systems without relying entirely on traditional on-premise infrastructure.
We can support businesses using cloud-based applications and communications environments.
Potential services include:
Cloud communications
Cloud PBX
Hosted applications
Cloud connectivity
Remote access
Cloud migration support
System configuration
Cloud monitoring
Backup planning
User administration
The objective is simple:
Make your technology easier to operate, manage and scale.
BPOs and contact centres have different infrastructure requirements from a traditional office.
A contact centre may need:
Multiple phone numbers
Inbound calling
Outbound calling
SIP trunks
Call queues
IVR
Call routing
Agent connectivity
CRM integration
SMS
Remote-agent connectivity
Monitoring
Reporting
Business continuity
We can help bring these components together into a communications environment designed around your operation.
Contact Centre Infrastructure
Infrastructure designed for customer-facing operations
Many organisations have to manage separate providers for telecommunications, BPO operations and technical infrastructure.
DID BPO Solution brings these capabilities together.
Why DID BPO Solution?
Technology and operations under one roof
Telecommunications
DID numbers, VoIP, SIP, voice, SMS, routing and connectivity.
This integrated approach can reduce complexity and make it easier to manage the technology and processes that keep your business running.
Business Process Outsourcing
Customer service, contact-centre operations, sales support, back-office processes and technical support.
Infrastructure
Technology, networks, cloud environments, communications infrastructure and system integration.
Support
Ongoing technical and operational assistance designed around your environment.
Contact
Connecting People. Powering Businesses. Supporting Growth.
info@didbposervices.co.uk
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+447429083372